What's wrong with the US Postal Service? →
The U.S. Postal Service is a disaster in the making. A recent BusinessWeek cover story showed just how big the postal service’s problems are, and they are huge. Here are the biggest nails in the Postal Service’s coffin: 1. Its union is too strong. The USPS cannot lay off employees due to union contracts. And in the next four years, union members will get a 3.5% raise and seven (yes, SEVEN)...
A well-written review tends to inspire confidence about the product, even if the...– The Value of Teaching Your Customers How to Spell - Justin Fox - Harvard Business Review (via slantback)
michmaybenot: ProTip: When it comes to cars, they prefer using engine coolant to keep their cool over aromatherapy and “counting to ten”.